Privacy Policy

Who we are

The administrator of this website is Sebastian Solnica, address: ul. Księcia Janusza 41/43 m. 4, 01-452 Warsaw, Poland. The company VAT Tax (NIP) number is PL6612130139.

If you have any questions or complaints about this Privacy Policy, do not hesitate to reach out to us via contact@wtrace.net.

What personal data we collect and why we collect it

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping

We’ll also use cookies to keep track of cart contents while you’re browsing our site. 

Shop

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address, and billing addresses.

We will also store comments or reviews if you choose to leave them.

If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Marketing

If you have agreed to receive emails about our products, we will store your email address and name. You may always opt-out from receiving such emails using the unsubscribe link in the email content or by contacting us at contact@wtrace.net.

Whom we share your data with

We store your data securely on Namecheap (namecheap.com) servers. The Namecheap privacy policy is available here.

Additionally, we share your data with the following third-party services:

  • The Rocket Science Group LLC (mailchimp.com), 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA – we share with them your data required to send you emails with updates on our products. Their privacy policy is available here.
  • Web INnovative Software Sp. z o.o (wfirma.pl), ul. Bolesława Krzywoustego 105/21, 51-166 Wrocław, KRS: 0000342082, NIP: 8982167294 – we share with them your data required to generate invoices for your orders.
  • Stripe, Inc. (stripe.com), 510 Townsend Street, San Francisco, CA 94103, USA – we share with them your data required to process the payment for your order. Their privacy policy is available here.
  • MaxMind, Inc. (www.maxmind.com), 14 Spring Street, Suite 3, Waltham, MA 02451, USA – we share with them your IP address to geolocate you and, based on the obtained information, calculate the due tax amount. Their privacy policy is available here.

How long we retain your data

For users that register on our website, we store the personal information they provide in their user profile indefinitely. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The Privacy Policy was last updated on September 29, 2020.